OptixCare
ART offers extended technical support that will provide you with in-depth assistance for the lifetime of your imaging system. All support packages, described below, include basic functionality and software-related issues, on-site servicing, and accelerated response times.
Please contact your regional Sales Manager or Product Distributor for more information about OptixCare.
For North America, including the U.S., Canada and Mexico
| Features | Standard | Extended |
|---|---|---|
| Software Updates | Yes | Yes |
| Support Hours (EST, Monday through Friday) |
09:00 to 17:00 | 08:00 to 20:00 |
| On-Site Servicing | Within 5 business days (includes time and parts, except for lasers and PMT) |
Within 3 business days (includes time and parts, except for lasers and PMT) |
| Preventive Maintenance | Once a year | Once a year |
| Remote Application Support | Within 3 business days | Next business day |
| On-Site Application Support | Billable service | 2 days each year |
| Optional Laser Coverage | Yes | Yes |
| Product Code | OPTIX-NASRV-STD | OPTIX-NASRV-EXT |
For Europe
| Features | Standard | Extended |
|---|---|---|
| Software Updates | Yes | Yes |
| Support Hours (CET, Monday through Friday) |
09:00 to 17:00 | 08:00 to 20:00 |
| On-Site Servicing | Within 5 business days (includes time and parts, except for lasers and PMT) |
Within 3 business days (includes time and parts, except for lasers and PMT) |
| Preventive Maintenance | Once a year | Once a year |
| Remote Application Support | Within 3 business days | Next business day |
| On-Site Application Support | Billable service | 2 days each year |
| Optional Laser Coverage | Yes | Yes |
| Product Code | OPTIX-EUSRV-STD | OPTIX-EUSRV-EXT |