Support
When you choose an ART imaging system, you can count on our team of technical and application support representatives to help you develop your application, provide specialized training, and keep your system running trouble-free. We believe that your success depends on how well you can focus on your number one priority… advancing your research. To ensure your success, ART has developed a number of training options, service packages, and software services that can be tailored to your unique requirements. ART also offers support for grant submissions.
If you have any questions or a request, or need technical assistance, please do not hesitate to contact us.
Online
Complete and send the Online Support Form and an ART representative will contact you.
Worldwide Technical Support
Please note that regular technical support is available from 09:00 to 17:00 EST, Monday through Friday. Service outside these hours is available upon request or in accordance with your technical assistance service package.
Tel.: +1.514.832.3273
Fax: +1.514.832.0778
Email:
Technical Support in Europe
Please note that regular technical support is available from 09:00 to 17:00 CET, Monday through Friday. Service outside these hours is available upon request or in accordance with your technical assistance service package.
Tel.: +31(0).13.462.6054
Fax: +31(0).13.462.6055
Mobile: +44.7833.205395
Email:
Worldwide Application Support
Please note that application support is available from 09:00 to 17:00 EST, Monday through Friday.
Application support outside these hours is available upon request.
Tel.: +1.514.512.0261
Fax: +1.514.832.0778
Email:
Application Support in Europe
Please note that application support is available from 09:00 to 17:00 CET, Monday through Friday.
Application support outside these hours is available upon request.
Tel.: +31(0).13.462.6054
Fax: +31(0).13.462.6055
Mobile: +44.7779.572738
Email:
OptixCare
ART offers OptixCare, a set of maintenance and technical support services to protect and enhance the value of your investment in the Optix system.