Ordering Information
Please Note...
- Prices are quoted in U.S. dollars for distribution in North America. Please contact Customer Service for pricing outside North America and shipping to international destinations.
- Prices do not include shipping fees. Shipping fees are based on overall package weight and dimensions, shipping zone formulas, and the cost of packaging materials.
Telephone, Fax, and Email Orders
ART accepts telephone, fax, and email orders with Visa, as well as by check and wire transfer in U.S. dollars.
If ordering by telephone, please call: 610-517-0471
If ordering by fax, please use our Fenestra Order Form. Fax your order to: 610-415-9012
If ordering by email, send your request to:
Please include the following information with your order:
- Purchase Order Number (if applicable)
- Your Name
- Institute and Department Name
- Name of Principle Investigator
- Billing Address
- Shipping Address (if different than Billing Address)
- Telephone Number
- Item Number and Quantity (refer to our Product Catalog for details)
- Federal Tax ID or VAT Number
Shipping
ART uses UPS as its primary domestic and international carrier, but reserves the right to use additional or alternate carriers at its sole discretion. When UPS is used as the carrier, tracking is available throughout the shipping-delivery process to the final destination or to arrival at Customs in the destination country. You will be provided with a tracking number for your order at the time of shipment.
Most orders received before noon Eastern Standard Time (EST) can be shipped the same day. Orders received after noon will be shipped the next business day.
To ensure arrival of your product in the best possible condition, we normally ship items received late in the week at the beginning of the next. The deadline for same-week shipping is 12PM EST each Thursday for domestic orders and 12PM EST each Wednesday for international orders.
Technical Assistance
Detailed instructions for using Fenestra imaging agents and answers to frequently asked questions are available online. Our Application Support department is also available to answer your questions and to help you optimize your study and meet any special needs.
Notices
ART warrants unopened product up to, and including, the expiration date printed on the vial.
ART reserves the right to refuse or deny any order at its sole discretion for any reason.
Prices are subject to change without notice.